BK99 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how BK99 ("BK99", "we", "us") collects, uses, stores and protects the personal information of individuals who register an account or otherwise use the BK99 platform — including the website at bk99.cx and the BK99 mobile application.

BK99 is a sports betting and online gaming platform built for players in Pakistan. All services are delivered in PKR and the platform is designed with the Pakistani player experience in mind — from the payment methods we support to the cricket and PSL markets we prioritise.

By creating a BK99 account, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your data as described here. This Policy works alongside our Terms and Conditions and our Responsible Gaming Policy.

2. Data We Collect

BK99 collects personal data in two broad categories: information you provide directly, and information gathered automatically through your use of the platform.

Information You Provide

• Full name and date of birth provided during registration.
• Contact details including your email address and mobile number.
• Identity verification documents (CNIC, passport or equivalent) when requested for account verification.
• Proof of address when required as part of an enhanced verification process.
• Payment information including your JazzCash or Easypaisa mobile number, bank account details or card information used for PKR deposits and withdrawals.
• Any information you voluntarily provide when contacting our support team through live chat or email.

Information Collected Automatically

• Device information including device type, operating system version and browser type.
• IP address and approximate location data.
• Session data including login timestamps, pages visited and time spent on the platform.
• Betting and gaming activity including markets accessed, bets placed, game sessions and transaction history.
• App performance data and crash reports from the BK99 mobile application.
• Cookie and similar tracking data — full details are covered in Section 7.

3. How We Collect It

Your data reaches BK99 through several channels depending on how you interact with the platform:

• Registration form: When you create your BK99 account, you directly submit your name, contact details and date of birth.
• Identity verification: If we request KYC documents, you upload them through the secure verification section within your account dashboard.
• Deposits and withdrawals: Payment data is collected at the point of transaction through our integrated payment gateways — JazzCash, Easypaisa, Raast, bank transfer and card processors.
• Platform activity: Automatically collected as you browse, bet and play on the BK99 website or app — through server logs, session tracking and analytics tools.
• Support interactions: Any information you share when you contact our live chat or email support team is recorded to help resolve your query and improve service quality.
• Cookies and device signals: Technical data is collected passively through cookies, local storage and similar technologies when you use the platform.

4. How We Use Your Data

BK99 uses the personal data we hold about you for the following purposes:

BK99 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without providing a means for human review.

5. Who We Share It With

BK99 does not sell your personal data to third parties. However, to deliver the platform services effectively, we may share specific data with the following categories of trusted partners:

• Payment processors: JazzCash, Easypaisa, Raast, banking partners and card networks receive the transaction data required to process your deposits and withdrawals in PKR.
• Identity verification providers: Third-party KYC service providers may process your identity documents to confirm eligibility. These providers are bound by strict data handling agreements.
• Fraud prevention services: We share relevant session and device data with fraud detection partners to protect the platform and all of its members from abuse.
• Game studios and content providers: For live casino and slot games, game provider systems receive your game session data to record results and settle bets accurately.
• Analytics providers: Aggregated and anonymised platform usage data may be shared with analytics tools to help us improve the user experience. No personally identifiable information is included in these reports.
• Legal and regulatory bodies: BK99 may disclose personal data when required to do so by a valid legal process, court order or to protect the rights and safety of the platform and its members.

6. Payment Data

When you make a deposit or request a withdrawal on BK99, payment data is processed through encrypted, secure connections. BK99 does not store full card numbers or complete payment credentials on its own servers. This information is handled directly by the relevant payment gateway — whether that is JazzCash, Easypaisa, Raast or a card processing partner.

BK99 retains a record of transaction amounts, dates, payment method types and transaction reference numbers for the purposes of account management, dispute resolution and financial record-keeping. This transaction history is visible within your BK99 account under the transaction section.

Withdrawals are only processed to a payment account registered in the name of the BK99 account holder. This prevents unauthorised transfers and protects both the member and the platform. BK99 may request confirmation of payment details as part of a withdrawal verification process.

7. Cookies & Tracking

BK99 uses cookies and similar technologies on the website and within the mobile app to make the platform work properly and to understand how members use it. Here is a breakdown of the types of cookies we use:

• Essential cookies: Required for the platform to function. These handle your login session, remember your preferences and keep your account secure. You cannot opt out of these without losing core platform functionality.
• Analytics cookies: Help us understand how members navigate the BK99 platform — which pages are visited most, how long sessions last and where members encounter friction. This data is aggregated and does not identify you personally.
• Performance cookies: Monitor the technical performance of the BK99 app and website, including load times and error rates, so we can identify and fix issues quickly.
• Preference cookies: Remember your display settings, language preferences and notification choices so you do not need to reset them each time you log in.

You can manage non-essential cookie preferences through your browser settings at any time. Blocking certain cookies may affect how some features of the BK99 platform work, but your account and core betting functions will remain accessible.

8. Data Retention

BK99 retains your personal data for as long as your account is active and for a reasonable period afterwards to meet legal, financial and dispute resolution obligations. The general retention periods that apply are:

• Active account data: Held for the full duration of your membership on the BK99 platform.
• Transaction records: Financial records including deposit and withdrawal history are retained for a minimum of five years after the date of the transaction for accounting and audit purposes.
• Identity verification documents: Retained for the duration of account activity plus a minimum period thereafter as required for fraud prevention and legal compliance.
• Closed account data: Following account closure, a subset of data is retained for the minimum period required by applicable record-keeping obligations. After that period, data is securely deleted.
• Support communications: Records of your interactions with the BK99 support team are retained to maintain service quality and assist with any future disputes or queries.

Once a retention period has expired and there is no overriding legal reason to continue holding the data, BK99 will securely delete or anonymise it.

9. Your Rights

As a BK99 member, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team — details are provided in Section 13.

BK99 will respond to all valid data rights requests within a reasonable timeframe. In some cases we may need to verify your identity before fulfilling a request to ensure your data is not shared with an unauthorised person.

10. Security Measures

BK99 applies a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or loss. These include:

• SSL/TLS encryption for all data transmitted between your device and the BK99 servers.
• Encrypted storage of sensitive personal and financial data at rest.
• Strict access controls ensuring that only authorised BK99 personnel can access personal data, and only to the extent required for their specific role.
• Regular internal security reviews and vulnerability assessments of the BK99 platform.
• Two-factor authentication options available to members to add an extra layer of protection to their accounts.
• Monitoring systems that flag unusual login activity or suspicious account behaviour in real time.

While BK99 takes data security seriously and applies robust measures, no internet-based platform can guarantee absolute security. We encourage all members to use strong, unique passwords and to contact support immediately if they suspect their account has been compromised.

11. Minors

BK99 is strictly for adults aged 18 and above. The platform does not knowingly collect or process personal data belonging to individuals under the age of 18. If you are under 18, you must not attempt to register an account or use any BK99 services.

If BK99 becomes aware that personal data belonging to an individual under the age of 18 has been collected, that account will be immediately suspended and the data will be deleted in accordance with our data retention procedures.

Parents and guardians are encouraged to use appropriate device parental controls to prevent underage individuals from accessing online betting platforms, including BK99. For more guidance, please visit our Responsible Gaming page.

12. Policy Updates

BK99 may update this Privacy Policy from time to time to reflect changes in the platform, our data practices or applicable requirements. When we make material changes, the updated policy will be published on this page with a revised "Last Updated" date.

Where changes are significant, registered members will be informed via an in-platform notification or by email to the address registered on their account. Continued use of BK99 after an updated policy has been published constitutes acceptance of the revised terms.

We recommend checking this page periodically, particularly before major betting seasons such as the PSL, ICC tournaments or significant football events, when platform updates and related policy revisions are most likely to occur.

13. Contact

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how BK99 handles your personal information, you can reach us through the following channels:

• Live chat: Available 24/7 directly within the BK99 app and website. This is the fastest way to get a response for most queries.
• Email: Send your privacy-related request or question to [email protected] — please include your registered account username and a clear description of your request so we can handle it promptly.
• VIP members: Platinum tier and above members can raise privacy queries directly with their dedicated account manager for priority handling.